When Facebook first launched in 2004, its sole purpose was to connect college students socially. When Twitter started a few years later in 2006, it was designed to serve as a ‘headline-only’ version of a personal blog. The beginnings of social media were largely focused around connecting individuals with other individuals. And now, it's predicted that the number of worldwide social media users will grow from 2.1 billion in 2015 to 2.6 billion by 2018.
While many B2C businesses have tapped into the huge potential and reach of social media by incorporating the medium into their overarching marketing strategies, many B2B companies are still hesitant to jump on board, convinced it’s too hard to successfully measure B2B online marketing ROI.
According to this article, via Business 2 Community, measuring social media ROI still poses a challenge to many:
“46% of B2B marketers say they’re not sure whether any social channels have generated revenue for their businesses. Only 13% believe they’ve proved the impact quantitatively – though that may be because just 14% tie social media marketing activities to sales levels. And for all the bashing of ‘vanity metrics’ in social marketing, those likes and shares (i.e. ‘engagement’) remain the most commonly used measures for evaluating social media success. 80% of marketers use these as primary success metrics; 56% base social success on website traffic.”
Regardless of whether your business needs to reach B2B or B2C audiences, the point of social is interaction. We need to remember that - at the core of all social media marketing, it’s simply people talking to people. People have jobs. These are the people you want to reach and influence with a targeted B2B social marketing strategy.
For B2B engagement, social media often works best as a tool to raise brand awareness, rather than act as a channel to direct sales conversions. Using social, businesses can make a genuine contribution to online conversations and add value to them. The end-goal is making sure each of your future clients is aware of your brand presence before they make that first contact to purchase something.
Here are some tips on how to effectively ‘do’ B2B social media marketing: